Survarium Support Section Opened!
Since the launch of the Survarium helpdesk we have processed a large number of applications. Through direct collaboration with the players, we’ve been able deal with every issue individually, listen to a lot of good ideas and suggestions and pick out the most popular requests. With your wishes in mind, we have launched the Survarium Support section which will optimize communication between the developers and players.
Thanks to this section, you will be able to find solutions for frequently asked questions, consult a technician and send complaints of offenders and to share your ideas on development of the project.
The Knowledge Base and the form for submitting tickets are the main blocks of the Support section. The existing Knowledge Base is already filled with detailed answers to the most frequently sent requests. All topics are divided into 4 main sections; to quickly find a desired question just type keywords in the Search box (e.g., "login", "artifacts", etc.)
If the system does not display search results, go to the "Submit a Ticket" section, in which (after explaining your issue and selecting the required topic) you will be able to send a request to the support service. Our specialists will do everything possible to give an answer in the shortest possible time.
The Knowledge Base will be constantly updated and edited. We will be glad to hear your feedback and suggestions regarding the Support section of our forum.